A look at how conversation intelligence technology can offer unprecedented insights into the clinical effectiveness and operational efficiency of care management teams
Offering unprecedented insight into the clinical effectiveness and operational efficiency of care management teams, conversation intelligence is set to revolutionize the telehealth experience on both sides of the screen.
In this short primer, we cover the basics of conversation intelligence technology, how it’s used in the B2B and sales context and how the same principles can carry over to the healthcare space, offering care teams unique visibility into the words, strategies and workflows of their top performers while reducing the fast-growing demands of virtual care.
Here you’re learn how healthcare providers can take advantage of conversation intelligence technologies to:
- Evaluate care team performance with hard data and create personalized, evidence-based coaching
- Offer personalized coaching to both care teams and patients in real time
- Save time with workflow automation, surfacing the right information at the right time to improve clinical effectiveness and operation efficiency
This whitepaper is meant as an unbiased primer for health systems investigating the potential of conversation intelligence and exploring options in the current technology marketplace.